Help Center
FAQs
RETURN POLICY
United Grandparents Club is committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within (7) business days and receive a full refund for the price of the product.
Shipping charges will not be refunded. United Grandparents Club does not supply pre-paid shipping materials for returns, or cover the returned merchandise shipping fees. We will issue your refund within (12-24) hours of receiving the returned merchandise.
To return your merchandise, please email: hello@UnitedGrandparentClub.com for the return address and always include your ORDER NUMBER and full NAME.
CHANGE MY ORDER
You may make changes your order and address details within (24) hours of purchase. Please contact hello@UnitedGrandparentClub.com as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER. We will get in touch with you and confirm the changes to your order ASAP.
SHIPPING & DELIVERY STATUS
At United Grandparents we take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. It can get a bit confusing, that's why we've made these tables to help you out.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
Shipping speeds
|
TO |
BASIC |
EXPEDITED |
|
USA |
3-5 business days via USPS |
1-3 business days via FedEx |
|
Canada |
5-10 business days without tracking |
1-5 business days via FedEx |
|
Worldwide |
5-20 business days without tracking |
1-5 business days via FedEx |
with our new fulfillment center in Europe orders going to the EU will be fulfilled within 5-10 days.
Shipping methods
USA
|
BY |
DELIVERY TIMES |
TRACKING |
NOTES |
|
USPS First-Class Mail |
3-5 business days |
Yes |
This is ideal for lightweight packages and it's the most affordable USPS service that we offer. Maximum weight is 13 oz – this amounts to 1 shirt or 1-2 posters. |
|
USPS Priority Mail |
1-3 business days |
Yes |
Shipping times for Priority Mail are typically quicker than First-Class. |
|
FedEx Smart Post |
2-7 business days |
Yes |
FedEx Smart Post is also ideal for lightweight packages, but has longer delivery times than USPS First-Class. Please note: final delivery for Smart Post is sent through USPS. |
|
USPS Parcel Select |
2-8 business days |
Yes |
- |
|
FedEx Ground |
1-5 business days |
Yes |
Ideal for sending heavy shipments (up to 150 lbs) to business addresses across the U.S. |
|
FedEx 2 Day |
2 business days |
Yes |
All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible. |
|
FedEx Standard Overnight |
Next business day – afternoon |
Yes |
|
|
DHL Expedited |
3-6 business days |
Yes |
Similar to FedEx Smart Post, final delivery is completed by USPS. |
when none of the above methods are available shipping would be carried out as a flat rate.
INTERNATIONAL ORDERS
International
|
BY |
DELIVERY TIMES |
TRACKING |
NOTES |
|
International Economy Without Tracking |
5-20 business days worldwide; 5-12 to Canada |
No |
This service is comparable to USPS First-Class Package Int'l. USPS First-Class Int'l prices are typically more expensive, but they offer tracking to Canada while International Economy does not. |
|
International Economy With Tracking |
7-16 business days worldwide; 4-8 days to Canada |
Yes |
Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has delivered. |
|
USPS First-Class Package Int'l |
10-20 business days |
Yes |
Exact delivery time may be longer or shorter depending on the destination. Please note: tracking is only available to Canadian destinations. |
|
USPS Priority Mail Int'l |
6-10 business days |
Yes |
- |
|
FedEx Ground |
2-7 business days to Canada only |
Yes |
Ideal for heavy international ground deliveries to Canada. |
|
FedEx International Economy |
2-5 business days; 2-3 days to Mexico and Canada |
Yes |
All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible. |
|
FedEx International Priority |
1-3 business days; next-day in Canada and Mexico |
Yes |
Estimating Delivery Time
The actual delivery timeframe will vary based on your destination and your country's customs office. Note that international orders shipped with standard delivery can be difficult to track, and may take up to 5-20 business days to deliver.
Duties and Taxes
The customer is required to pay duties and taxes to claim your package, depending on your local customs office. We are unable to determine duties and taxes in advance, and are unable to control these additional charges. We encourage you to contact your local postal service or customs bureau for more specific information.
Why Can't You Ship to My Country?
Due to shipping restrictions, we are not able to ship products to certain countries and regions.
TRACK MY ORDER
As soon as your order is confirmed and shipped out, you'll be getting a confirmation e-mail from United Grandparents Club, with this you'll receive a tracking code. Sometimes it may take 2-4 days to receive a tracking code depending on the carrier. The transit progress will also be notified through e-mail and it can also be tracked by "Track my order" option in our website.
DAMAGED PRODUCTS*
Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date.
If you notice an issue on the products or anything else on the order, please submit a Problem report by following the instructions below:
If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here's how:
- Take a photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
- Attach your photos to an email and send them to hello@UnitedGrandparentClub.com. Please include your ORDER NUMBER, FULL NAME and brief description.
- You will receive an email within 24 hours confirming that your damaged replacement will be processed.
- If the evidences are satisfactory and the damage/defect is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement ASAP.
* - This does not apply to apparels, promotional offers and free products offered in giveaways. The damage claims will be rigorously analyzed and handled by dedicated staff. \
PRODUCT SIZE & DETAILS
Sizing guides can be found under the description of each product and the sizes are based on US sizes. As we make these products after placing an order, please do take consideration about size as ordering a size up or down would cost you more.
CUSTOMIZED/PERSONALIZED PRODUCTS
United Grandparents Club provides customization/personalization to existing collection of products or offer custom designs upon request of the customer. These would be handled by the expert designers in-house!
For queries regarding personalized orders please reach out with your full NAME and Subject as PERSONALIZED ORDER and one of our dedicated service assistants/designers will be in touch with you!
PROMOTIONS & DISCOUNTS
If you have received a promotion/discount CODE, you may redeem your discount at the time of Checkout in your Cart Discount section. Please note that the discount codes will have one-time uses only!
METHOD OF PAYMENT
We accept Visa, Mastercard, American Express, Diners Club and PayPal. Order confirmations and tracking will be provided through e-mail.
HELP & CONTACT US
If we have not answered all of your questions in this FAQ section, or if you have something off topic please feel free to Contact us!
E-Mail: hello@UnitedGrandparentClub.com
If it's related to an order you made please reach out with your full NAME and ORDER NUMBER and our customer service specialist will be in touch!
If it's related to Bulk ordering or Personalized order please reach out with your full NAME and Subject as BULK ORDER/PERSONALIZED ORDER respectively and one of our dedicated service assistants will be in touch with you!
You can also use the on-site Chat feature and the Social media platforms to get in touch!
PRESS & BLOG POSTS
For all press inquiries and related matters please reach out to us through email hello@UnitedGrandparentClub.com.
